ORDER PROCESS | Building Trust, Printing Ideas

Our ordering process is made up of 7 stages: Quotation, artwork, mock up, mass production, quality check, delivery and payment. Client will first ask for the quotation, and then send us their artwork to do up a visual. Once visual is confirmed, we will proceed with the production of mock up. Upon confirmation of mock up, we will proceed further with mass production and do up a quality check once production is completed. Delivery will be arranged and we will require payment upon delivery.

*The details of each process can be found in the tabs below, do click on the tabs to find out more on our ordering process.

If you feel that there is a need to show us the sample that you have on hand or to take a look at our samples from the past projects that we have done, please feel free to make an appointment with our friendly sales team. Our office location as well as operating hours is stated as of our webpage.

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If need help,call us at (65) 6278 7809 or email to quotation@secopress.com.sg

*Contact Person:

Company Name:

*Contact Number:

*Email Address:

Your Message:

*Artwork requirements and guidelines

Before proceeding with the production of mock up, we will need to do up a product visual with the artwork provided by the client. We are able to provide simple layout design service for free
In order to ensure that the artwork printed is okay, we will need clients to follow the guidelines as follow:

*Artwork requirements and guidelines

We would prefer to work with artworks in Ai, EPS or PSD format.

Kindly ensure that artwork is vectorized, pathed, rasterized.
Kindly ensure that the resolution of the images used is at least 300dpi (high resolution).
Kindly ensure that images used in artwork are embedded to avoid missing image links.
Kindly provide the pantone color code for the logo or artwork to be used.
Kindly ensure that the bleeding area is at least 3mm.

*Mock up guidelines

Once artwork is confirmed and our official quotation invoice is endorsed, we will be proceeding for the production of mock up. Do note that at this stage, we will need to receive a 50% deposit payment upon the confirmation of the order.

The production time of mock up varies for per product. The mock up time and lead time is usually provided with the quotation given.

After the production of mock up is completed, our sales team will send the photo of the mock up to client to view and provide their confirmation to proceed for mass production.

If physical mock up is required, an additional 7 days is required to ship the mock up from over China office to our Singapore office. Once we receive the mock up, we will arrange a courier to be delivered on the next day.

Upon the completion of the mock up, mock up fee is required if there is any need to change the artwork used for the mock up production. Kindly provide the pantone color code for the logo or artwork to be used.

In the event if the delivery dateline is very tight, client can choose to forgo the production of mock up and proceed directly for mass production with the confirmation of the visual.

*Mass production guidelines

Upon confirmation of mock up, we will proceed on with the production of mass production.

At this stage, please take note that we would not be able to make any changes pertaining to the artwork as well as the other specifications of the item.

The production time required for per product varies. The mock up time and lead time are usually given together with the quotation provided.

Do note that the mock up time is not to be included into the lead time.

For cases when delivery dateline is urgent, we will skip the production of mock up and go straight for mass production. For such cases, client would have to be certain that there will not have any changes upon confirmation of the production. Photos of the first batch produced will be sent to client for view if there is enough time for it.

*Upon completion of the mass production, our sales team based in China will be going over to the factory to check the quality of the mass produced goods. Upon confirmation of mock up, we will proceed on with the production of mass production.

*If there is a need, they will send the photos of the mass produced goods over and we will send the photos to clients for quality assurance purposes.

*Once approved, our sales team in China will arrange the goods to be delivered over to our Singapore office.

*In the event if the goods are found with issues, we will first assess how the situation is, concerning with the quantity of the goods with issues as well as the delivery timeline required to meet the client’s dateline. Based on these two main factors, we will work out with a few solutions for clients to go with.

If there is enough time to work with, the factory will usually do up another batch to replace the ones with issues.

Our production factory is based in China, and our China branch office oversees the quality assurance of the production. Once production is done and quality is checked, we will prepare to deliver the goods over to our Singapore office.

*< Types of delivery available for delivery from China to Singapore >

By Sea shipping
By Air freight (economy, regular)
By Fedex air freight (urgent, more costly)

*Once the goods arrived in our Singapore office, we will contact the client to arrange the local delivery schedule. Do note that we will need to receive the balance payment upon delivery. For Government agencies, we will work with 30 days credit payment.

*< Types of delivery available for local delivery >

To one common location / multiple locations delivery
By Postal mail service (document size)
By courier service (small parcels)
Client is also welcome to pick up the goods from our office

*If client needs to arrange the goods to be delivered to another Country, we are able to arrange the goods to be delivered directly from our China office.

*< For international delivery>

By Global delivery service

*Payment Terms are as follows?

50% deposit upon confirmation of order and is non-refundable.
Deposit is for the production, shipment and delivery costs.
50% balance payment upon delivery of goods.
Price is inclusive of printing, packaging and free delivery to 1 location.
Shall there be any changes to the artwork after confirmation of visual, there will bemock up
fee incur.
We accept payment by cheque and bank transfers.

*Payment by Cheque

Payment will be made to "Secopress Corporation Pte Ltd". Cheque to be mailed to:
10 Anson Road, #28-12 International Plaza, Singapore 079903

*Payment by Bank Transfer

Company Account Details (for bank transfer)
Bank: OCBC
Account Name: Secopress Corporation Pte Ltd
Account Number: 564-737625-001
Bank Code: 7339
Branch Code: 564
Account Type: Current
Swift Code: ocbcsgsg
Branch name: OCBC Robinson Road